1. M365 Core Services & Architecture

  • 1.1. Exchange Online: Architecture hierarchy, mail flow troubleshooting, shared mailboxes, and hybrid concepts.
  • 1.2. SharePoint Online & OneDrive: Architecture hierarchy, permissions, sprawl management, and sync client troubleshooting.
  • 1.3. Microsoft Teams: Architecture hierarchy, meeting policies, app governance, and standardizing team creation.
  • 1.4. Service-Wide: Troubleshooting issues and data consistency across the ecosystem.

2. Identity & Access (Entra ID)

  • 2.1. Identity & Access Fundamentals: Architecture hierarchy, user and device types, application identity, and cross-tenant relationships.
  • 2.2. Identity Lifecycle: Understanding the flow from HR systems to Active Directory to Entra ID (JML - Joiners, Movers, Leavers).
  • 2.3. Conditional Access (CA): Best practices for CA policies, troubleshooting sign-in logs, and managing exclusions securely.
  • 2.4. Authentication: MFA enforcement, Self-Service Password Reset (SSPR), and modern authentication protocols.

3. Governance & Compliance (Purview)

  • 3.1. Data Loss Prevention (DLP): Triage workflows for DLP alerts and understanding policy scoping.
  • 3.2. Information Protection: Architecture hierarchy, sensitivity labels (content vs. container level), and practical deployment.
  • 3.3. Data Lifecycle: Retention policies vs. retention labels, and eDiscovery basics.

4. Security (Defender)

  • 4.1. Defender for Office 365: Managing “Safe Links” and “Safe Attachments” policies, and investigating phishing/spoofing alerts.
  • 4.2. Defender for Endpoint (MDE): Device onboarding basics, EDR (Endpoint Detection and Response) sensor health, and interpreting vulnerability management scores.
  • 4.3. Defender for Cloud Apps (CASB): Identifying “Shadow IT” through discovery logs and implementing session controls for unmanaged devices.
  • 4.4. Defender for Identity & XDR: Architecture hierarchy, signal correlation, and automated response (AIR) across the Defender suite.

5. Other Key Services

  • 5.1. Microsoft Intune (Endpoint Management): MDM/MAM service flow, architecture, configuration vs. compliance policies, and device enrollment.
  • 5.2. Microsoft Copilot: Architecture, Agent 365 governance, licensing tiers, and Entra Agent ID.
  • 5.3. Power Platform: Architecture hierarchy, environment strategies, and Power Platform DLP policies.
  • 5.4. Microsoft Fabric: Architecture hierarchy, OneLake, capacity management, and security integration.

6. VoIP and Teams Calling

  • 6.1. VoIP Fundamentals: Core architecture, technical vocabulary, and the different parts of modern telephony.
  • 6.2. Teams Calling: Architecture hierarchy, PSTN connectivity models, call flow logic, and troubleshooting diagnostics.