Microsoft 365 Overview
Table of contents
1.1) Exchange Online
Architecture hierarchy, mail flow troubleshooting, shared mailboxes, and hybrid concepts.
1.2) SharePoint Online and OneDrive
Architecture hierarchy, permissions, sprawl management, and sync client troubleshooting.
1.3) Microsoft Teams
Architecture hierarchy, meeting policies, app governance, and standardizing team creation.
1.4) Service-wide
Troubleshooting issues and data consistency across the ecosystem.
2.1) Identity & Access Fundamentals
Architecture hierarchy, user and device types, application identity, and cross-tenant relationships.
2.2) Identity Lifecycle
Understanding the flow from HR systems to Active Directory to Entra ID (JML - Joiners, Movers, …
2.3) Conditional Access
Best practices for CA policies, troubleshooting sign-in logs, and managing exclusions securely.
2.4) Authentication
MFA enforcement, Self-Service Password Reset (SSPR), and modern authentication protocols.
3.1) Data Loss Prevention
Triage workflows for DLP alerts and understanding policy scoping.
3.2) Information Protection
Architecture hierarchy, sensitivity labels (content vs. container level), and practical deployment.
3.3) Data Lifecycle
Retention policies vs. retention labels, and eDiscovery basics.
4.1) Defender for Office 365
Managing "Safe Links" and "Safe Attachments" policies, and investigating phishing/spoofing alerts.
4.2) Defender for Endpoint (MDE)
Device onboarding basics, EDR (Endpoint Detection and Response) sensor health, and interpreting …
4.3) Defender for Cloud Apps (CASB)
Identifying "Shadow IT" through discovery logs and implementing session controls for unmanaged …
4.4) Defender for Identity & XDR
Architecture hierarchy, signal correlation, and automated response (AIR) across the Defender suite.
5.1) Microsoft Intune (Endpoint Management)
MDM/MAM service flow, architecture, configuration vs. compliance policies, and device enrollment.
5.2) Microsoft Copilot & AI Agents
Architecture, Agent 365 governance, licensing tiers (E3-E7), and Entra Agent ID.
5.3) Power Platform
Architecture hierarchy, environment strategies, and Power Platform DLP policies.
5.4) Microsoft Fabric
Architecture hierarchy, OneLake, capacity management, and security integration.
6.1) VoIP Fundamentals
Core architecture, technical vocabulary, and the different parts of modern telephony.
6.2) Teams Calling
Architecture hierarchy, PSTN connectivity models, call flow logic, and troubleshooting diagnostics.